Store Policies

Please read the store policies carefully before ordering. Ordering from S. Howell Studios means you agree to these terms & conditions.

Shipping

All orders are insured and sent via USPS First Class Mail or Priority Mail depending on weight.  In many cases, the jewelry is made to order. The amount of time required to make the piece(s) typically takes 3 weeks however will be estimated upon purchase. In-stock items are usually sent out between 1-4 days from the time the order was placed. Please note that S. Howell Studios is currently a solo operation and production times vary. If you need your order by a specific date, please contact me so we can make the necessary arrangements.

Orders of $250 or more receive free domestic shipping.

International shipping now available! 

Returns

I want you to LOVE your jewelry! If for any reason you are not happy with your purchase, you can return the item(s) within 14 days after the order is received. Customer is responsible for cost of return shipping and original shipping costs are not refunded. Item(s) must be unworn, undamaged and returned in original packaging. Please contact me to begin the return process and I'll email you a return label.

Once the returned item is received and inspected your refund will be issued to the original payment method. Please note, it can take 5-10 business days for the return to be processed. 

Repairs

If a piece of jewelry gets damaged, please email me at stephanie@showellstudios.com with a description and photo(s) of the damage. Inquiries will be assessed on a case by case basis and a quote for the cost of the repair will be emailed to you. Some simple repairs will be done free of charge; however the customer is responsible for shipping. Tarnished metal or signs of improper care may prevent me from being able to do the repair (please see the Jewelry Care page). I may not be able to fix certain pieces due to availability of stones or the complexity of the damage and reserve the right to decline any repair request.